FAQ
Why do patients choose to receive their primary care at home?
Patients and their families or caregivers often choose the services offered by home-based primary care providers such as On-Site Health LLC. because of the ease in which the elderly and disabled can receive complete medical care. Patients who are unable to travel to a doctor’s office without transportation or assistance have a much more comfortable and convenient way of obtaining medical treatment. Many times, patients have access to care but they do not have time to leave work related to financial constraints which leads to waiting for treatment until emergency services are needed.
Does a patient have to have a serious illness to have a physician visit them at home?
No, On-Site Health provides a full range of medical care to different types of patients with a wide-range of needs. The care provided at a home visit ranges from routine check-ups and preventive care to the diagnosis and treatment of serious illnesses.
Can a patient receive a home visit in an assisted living or nursing home setting?
Absolutely! On-Site Health visits patients in their homes, as well as assisted living facilities, skilled nursing facilities, nursing homes, retirement homes, and retirement communities.
What can a patient expect at the time of their home visit?
An initial home visit consists of a comprehensive history and physical examination in conjunction with a thorough assessment of the patient’s current living conditions and caregiver needs. An individual plan of care will be established and all medications are reviewed and adjusted as necessary. All subsequent care will be provided according to the patient’s individual medical needs. Follow-up visits will be regularly scheduled in order to routinely monitor the care and condition of the patient.
Who will provide the care during a home visit?
Every initial home visit is performed by Greg Tisdale, MSN, FNP-C with the collaboration of a board-certified physician, Dr. Whitney Raju. You may also receive consults with home-care therapies and other services some subsequent follow-up visits.
What insurances does On-Site Health accept?
On-Site Health accepts Medicare and Medicaid assignment and is credentialed with several major insurance companies. Patients will be responsible for the Medicare annual deductible and the remaining 20% if they do not have a supplemental/ secondary insurance policy that covers these costs.
For more information, please visit the Medicare website. Call us, and we will be happy to answer questions specific to your insurance plan and needs.
What if a patient already has a primary care provider?
If a patient already has a primary care provider but has a medical need for a home visit, our providers will work along with the current primary care doctor by providing a detailed report of each visit, or our doctors can become the patient’s primary care physician if a patient so desires.
When are home visits available?
Home visits are provided Monday through Thursday, 7 a.m. to 4 p.m. Our provider is available by phone 4 p.m. until 7 p.m. on Tuesdays and Thursdays for after hours care and Telehealth.
How does a patient schedule an appointment for a home visit?
To schedule an appointment, please call 769.333.8808. Our office staff is available by phone Monday through Friday between the hours of 8 a.m. & 5 p.m. All appointment messages left on the machine after hours will be returned the next business day. Appointments are generally scheduled within 24 to 72 hours of the request, and the scheduling department will call to confirm the appointment the day before the home visit. However, because of our unique opportunity to have flexibility to make a house call, there are many days that we are able to visit you within hours of your call!
What if a patient has an emergency?
On-Site Health is not an emergency service. If you are experiencing and emergency, please call 911 immediately.
What if a patient is admitted to the hospital?
On-Site Health works with all area hospitals and hospitalist groups to ensure seamless, quality care to any of our patients who are admitted to the hospital. Our providers will be contacted by the hospital’s attending physician when necessary and, upon the patient’s discharge, we will provide prompt, post-hospital follow-up care.